Tineke Ltd

Our client base ranges from education institutions and training providers to pigeon racing clubs and recruitment agencies. The size of the companies that we work with also varies from micro, small and medium to large enterprises.

We operate nationwide providing exceptional products and services for public and private sector organisations. With a strong reputation for delivering excellent customer service to each and every one of our clients; we have established ourselves as being a friendly and approachable I.T. company.

Testimonials - Loughborough College

Good customer service is the lifeblood of any business.  You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, you find your business doesn’t remain profitable for long.  Personally I believe this is true regardless of whether you work in the public or private sector and certainly within the FE sector we are finding there is increased pressure to do more work off-site to meet the needs of businesses and keep the college profitable without having to rely on funding.

Good customer service is all about bringing customers back and sending them away happy and this is where XchangeCRM has really helped our business development team come in to their own.  Having a user friendly system that has all the information you need stored in one place, data segmentation and being easily able to share information has helped the business development team to identify cross selling opportunities and place themselves in a better position to leverage repeat business from our existing clients. XchangeCRM allows us to manage our client relationships and add a personal touch that we believe can only have a positive impact with our customers and the college’s brand as a whole.

The dashboard when you log on to XchangeCRM is intuitive and allows you to quickly look at your task list, client accounts and review your marketing campaigns.  Having the ability to add multiple account managers means that the sales team who primarily deal with the decision maker and college curriculum team’s who tend to deal with the learners and training facilitators is fairly seamless and brings transparency so that everyone involved at the college is able to see and monitor how the relationship is developing.

We have been working with Tineke Ltd for approximately 4 years and feel that we have an excellent relationship with them. They often go well and above what you would normally expect in terms of service and support for this type of product and Tim Harrison in particular has really helped us to get the most out of the data the database holds. They have been excellent in providing advice towards shaping college data entry policies and protocols as well as providing technical skills to the backend of the database in fixing some legacy data issues.

I would thoroughly recommend working with Tineke Ltd.

They act on criticisms and feedback around their products in a positive way and integrate solutions in to their software upgrades for the benefit of everyone.

"Damien Wright"